Contact Us
Questions about an order, a product, or your research credentials? Reach out and we’ll get back to you as soon as possible.
General Inquiries
Email us at [email protected]
Order Payment Confirmation
After placing an order, reply to your confirmation email with a screenshot of your Zelle, Venmo, or CashApp payment. Be sure your Order Number is referenced — please do not include product or peptide names in the payment memo.
Research Credential Verification
If you’re purchasing on behalf of a lab, university, or research organization and would like to discuss bulk pricing or institutional accounts, email us with a brief description of your research use case.
Balcones Labs LLC · Austin, Texas · Response time is typically within 1–2 business days.