Privacy Policy
Last Updated: June 2026 · Balcones Labs LLC
At Balcones Labs LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, and shipping address
- Order Information: Products purchased, order history, and transaction details
- Payment Confirmation: Payment method used and order total (we do not store payment credentials — all payments are made directly via Zelle, Venmo, or CashApp)
- Communication Data: Messages and support requests you send us
When you visit our website, we automatically collect IP address, browser type, pages viewed, and cookies and similar tracking technologies.
2. How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders
- Improve our website and customer experience
- Prevent fraud and enhance security
- Comply with legal obligations
- Respond to your questions and support requests
3. Information Sharing
We do not sell your personal information. We may share your information with shipping carriers and email service providers who help us operate our business, or when required by law to protect our rights.
4. Data Security
We implement appropriate measures to protect your personal information, including SSL/TLS encryption for all data transmission. Because payments are processed peer-to-peer via Zelle, Venmo, or CashApp, we do not store or process payment card data.
5. Your Rights
You have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To exercise these rights, contact us at [email protected].
6. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.
7. Children’s Privacy
Our website is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will promptly delete it.
8. Contact Us
Balcones Labs LLC
Email: [email protected]
Website: balconeslabs.com